FacebookGoogle +Yelp

Call us for all your car needs! 775-786-8473

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • Car Care Aware

Testimonials

  • Got excellent mechanic service, and I plan to go back again. My car was in and out very fast. I was glad to have my catalytic converter swapped. Thanks guys !!!
    -Michi Garibay

  • Top of the line auto care facility!! The owner was incredibly friendly and helpful from our very first interaction over the phone! Not only did he make me a great deal on a set of tires, but he was patient and understanding when I was an airhead. I was in Reno from across the state for a conference and decided to get tires installed while in town. The tires were installed just before my conference was set to begin. Top of the line customer service!! My husband and I will return for our next set of tires for sure. As a first impression of the Reno area, I was impressed! Thanks Mike and Kane!
    -Jamie Nichole

  • During a road trip from Portland to Reno, we noticed the tire pressure warning light was on. We had just bought four new tires prior to this trip and wanted to check it out. When in Reno, Mike McGriff was great. He looked at our tires, found they were inflated way over the recommended PSI, took some air out and reassured us about continuing our journey. Thanks, Mike, you went out of your way to help us!!!!
    -John Stoffregen

  • Mike (the owner) and his team are absolutely AMAZING! Truly genuine guys. I took in my car with some details about what was going on, and they knew exactly what was wrong. Not to mention they had it fixed the very next day. I really trust Mike and his crew. They understood the work I wanted done and didn't push me into unnecessary fixes and parts. I will be telling all my friends about this shop and the great care I received! P.S. Mike's daughter works there in the front of the shop, and that really put me at ease. I felt like he treated me the way he would want her to be treated in a strange town.
    -Elly Waller

  • I was just at American Tire and had a complete service check and oil change. They were very professional and courteous from the beginning. They were very honest and thorough in their work. The workers at the shop were also very helpful when I first arrived. I would recommend their services to anyone in Reno looking for great auto care and repair. Thanks!
    -David S